Discover our returns and exchanges policy.

How do I make a return request?

To request a return, contact us via our email:

Do you accept exchanges or returns on candles?

Yes, you can exchange a candle under the following conditions:

  1. If the wrong product was purchased
  2. If the wrong product arrived
  3. If you have changed your mind

A refund is obtainable under the following conditions:

  1. If the product arrived damaged
  2. If the product is faulty
  3. If the wrong product has been sent to you


How long does the exchange/refund process take?

We act on all enquiries as soon as possible, however due to busy periods please allow up to 3 business days.